We’re here to help. Visit our FAQ page or reach out to our Concierge team to get all the answers you need.
Let’s speed things up. Live chat or call our Concierge team. Monday through Sunday 6:00am – 9:00pm PST.
Email our Concierge team
Email UsFor influencer and stylist requests
influencer@aritzia.comFor Fashion and Business Media requests
media@aritzia.comFor business and sales opportunities
corporatesales@aritzia.comFind your next role here
For investor or financial information visit Investor Relations or Email Us
Receive free standard shipping within Canada for purchases of over $50, excluding taxes, when signed into an aritzia.com account.
**Orders placed after the shipping cut-off time, will ship out the following business day. Excludes Special Order items.
Please note we offer complimentary Standard Shipping for Aritzia gift cards.
Orders placed Monday to Friday before our shipping cut-off time of 3pm will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
Orders placed before our shipping cut-off time of 2pm will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Please allow additional time for orders shipped to P.O. box addresses.
For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.
See our Payment & Security terms.
You can also track your order in your order history.
It may take up to 72 hours for your tracking number to be activated.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept the following payment methods:
Credit cards:Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. More Info, Returns & Exchanges
For information on PayPal returns, please see our Returns & Exchange information.
You will be charged once we ship out your order.
At the time you place your order, a pre-authorization hold will be placed on your credit card. If using a Visa Debit, this hold may temporarily appear as a charge. Once your order is shipped, the hold will be automatically reversed and the actual charge will appear.
You will only be charged for items that have shipped, along with applicable delivery service and taxes. Authorizations and charges will appear on your statement, under their respective categories, as "aritzia.com".
We reserve the right to accept, decline or cancel all or part of your order for any reason. We may require additional verification before accepting any order. Your order is not accepted until it is shipped.
If we cancel all or part of your order, you will not be charged for the cancelled item(s)/order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.
For purchases made online, you can return your purchases online and in store. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.
Please note — swim tops, bottoms, one pieces and accessories can only be returned online
You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.
Online purchases can be exchanged in store. We are not able to offer exchanges online.
Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
Online purchases can be exchanged in store. We are not able to offer exchanges online.
For purchases made in store, you can return or exchange your purchases in store only.
Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.
All sale and discounted items bought in store are final sale.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.
Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us.
If you return items purchased on aritzia.com via Afterpay in store, we’ll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.
Note: A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
Follow the steps below to complete online returns for online purchases.
Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.
If you’re returning items from multiple orders, please contact Aritzia Concierge to set up your return.
If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.
Some Special Orders are currently experiencing a delay and may take a little longer to ship than expected.
Good question! Sometimes called a pre-order or backorder, a Special Order is an order that can be purchased in advance of when it arrives to our distribution centre. Special Orders let you secure items before we have them in stock. As soon as we have your Special Order ready, we’ll ship it to you directly.
We provide an approximate shipping date for each Special Order item — check the yellow notification on Special Order products to find this date. While we do our very best to ensure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues. Once your order does ship, you can expect to receive it in 1–4 business days, depending on whether you selected standard, express or priority shipping.
We’re so sorry — waiting is no fun. We definitely haven’t forgotten your order, it’s just that global supply chain issues mean delays are often out of our control. Our Concierge team will let you know about any delays. Also note that your Order History will always reference the original expected shipping date. If something changes, we’ll reach out by email.
We authorize your credit card for the full amount when you place your order, but you will NOT be charged until your order ships. Don't worry if more than one authorization shows up on your card — your credit card may be re-authorized by your bank periodically to make sure the charge will go through upon shipment . Please note that if the card does not have adequate funds when your bank attempts re-authorization, your order will unfortunately be cancelled.
If you need to cancel, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Sorry, but we unfortunately cannot make modifications to Special Orders.
We accept credit cards and Gift Cards. Unfortunately, we’re not able to accept Apple Pay, Afterpay or Paypal for Special Orders.
A note on Gift Cards: the cost of your Special Order will be deducted from the current balance of your Gift Card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped.
This error may be due to having more than one Special Order item in your cart. Currently, we can only process Gift Card payments that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card, please call us at 1-855-ARITZIA (274-8942). We'll do our very best to help!
Receive free standard shipping within Canada for purchases of over $50, excluding taxes, when signed into an aritzia.com account.
**Orders placed after the shipping cut-off time, will ship out the following business day. Excludes Special Order items.
Please note we offer complimentary Standard Shipping for Aritzia gift cards.
Orders placed Monday to Friday before our shipping cut-off time of 3pm will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
Orders placed before our shipping cut-off time of 2pm will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Please allow additional time for orders shipped to P.O. box addresses.
For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.
See our Payment & Security terms.
You can also track your order in your order history.
It may take up to 72 hours for your tracking number to be activated.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept the following payment methods:
Credit cards:Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. More Info, Returns & Exchanges
For information on PayPal returns, please see our Returns & Exchange information.
You will be charged once we ship out your order.
At the time you place your order, a pre-authorization hold will be placed on your credit card. If using a Visa Debit, this hold may temporarily appear as a charge. Once your order is shipped, the hold will be automatically reversed and the actual charge will appear.
You will only be charged for items that have shipped, along with applicable delivery service and taxes. Authorizations and charges will appear on your statement, under their respective categories, as "aritzia.com".
We reserve the right to accept, decline or cancel all or part of your order for any reason. We may require additional verification before accepting any order. Your order is not accepted until it is shipped.
If we cancel all or part of your order, you will not be charged for the cancelled item(s)/order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.
For purchases made online, you can return your purchases online and in store. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.
Please note — swim tops, bottoms, one pieces and accessories can only be returned online
You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.
Online purchases can be exchanged in store. We are not able to offer exchanges online.
Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
Online purchases can be exchanged in store. We are not able to offer exchanges online.
For purchases made in store, you can return or exchange your purchases in store only.
Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.
All sale and discounted items bought in store are final sale.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.
Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us.
If you return items purchased on aritzia.com via Afterpay in store, we’ll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.
Note: A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
Follow the steps below to complete online returns for online purchases.
Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.
If you’re returning items from multiple orders, please contact Aritzia Concierge to set up your return.
If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.
Some Special Orders are currently experiencing a delay and may take a little longer to ship than expected.
Good question! Sometimes called a pre-order or backorder, a Special Order is an order that can be purchased in advance of when it arrives to our distribution centre. Special Orders let you secure items before we have them in stock. As soon as we have your Special Order ready, we’ll ship it to you directly.
We provide an approximate shipping date for each Special Order item — check the yellow notification on Special Order products to find this date. While we do our very best to ensure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues. Once your order does ship, you can expect to receive it in 1–4 business days, depending on whether you selected standard, express or priority shipping.
We’re so sorry — waiting is no fun. We definitely haven’t forgotten your order, it’s just that global supply chain issues mean delays are often out of our control. Our Concierge team will let you know about any delays. Also note that your Order History will always reference the original expected shipping date. If something changes, we’ll reach out by email.
We authorize your credit card for the full amount when you place your order, but you will NOT be charged until your order ships. Don't worry if more than one authorization shows up on your card — your credit card may be re-authorized by your bank periodically to make sure the charge will go through upon shipment . Please note that if the card does not have adequate funds when your bank attempts re-authorization, your order will unfortunately be cancelled.
If you need to cancel, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Sorry, but we unfortunately cannot make modifications to Special Orders.
We accept credit cards and Gift Cards. Unfortunately, we’re not able to accept Apple Pay, Afterpay or Paypal for Special Orders.
A note on Gift Cards: the cost of your Special Order will be deducted from the current balance of your Gift Card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped.
This error may be due to having more than one Special Order item in your cart. Currently, we can only process Gift Card payments that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card, please call us at 1-855-ARITZIA (274-8942). We'll do our very best to help!
We’re here to help. Visit our FAQ page or reach out to our Concierge team to get all the answers you need.
Let’s speed things up. Live chat or call our Concierge team. Monday through Sunday 6:00am – 9:00pm PST.
Email our Concierge team
Email UsFor influencer and stylist requests
influencer@aritzia.comFor Fashion and Business Media requests
media@aritzia.comFor business and sales opportunities
corporatesales@aritzia.comFind your next role here
For investor or financial information visit Investor Relations or Email Us